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VirtualVoiceplus is a patented plug-and-play enhancement for your call center or sales office that assures quality and complete compliance with internal scripts and external regulatory requirements. VirtualVoiceplus easily accomplishes this with seamless integration of required statements pre-recorded in the live agent's best voice at any time in the course of an ongoing inbound or outbound conversation. The other party on the line cannot distinguish between the high-quality recordings and your agent's live voice and your call center is assured of compliance. |
HOW DOES IT WORK? 
- VIRTUALVOICEplus delivers recorded phrases in the call handler’s or agent’s ‘best voice’ while he/she remains on the line with the customer.
- In their best voice, agents record the phrases they repeat on every call.
- Phrases are available for playback at any time during a call via.
- click on a phrase button on screen
- pressing the designated hot-key combination
- Agent has full access to the call (i.e. the ability to listen and interact with the caller throughout the call). Callers are unable to distinguish between the recorded phrases and the agent's 'live' voice because of the high quality of the recordings.
- Automated greeting is possible for phone systems with CTI.
- A USB (sound card) adaptor is provided to bridge the PC Audio to the Phone Audio.
REQUIREMENTS - Windows 2000, XP and later
- 20MB physical RAM
- USB PORT
- GoldenVoice USB Audio Bridge Adaptor
COMPANY BENEFITS
- Maintains consistent and accurate methods and practices
- Ensures professional company image
- Assists positive employee relations by increasing job satisfaction
- Reduces cost of:
- training time
- employee turnover
- employee monitoring
CUSTOMER BENEFITS
- Yields consistency in voice quality and customer comprehension
- Maintains professional call handling courtesy
- Increases call handler listening skills through focused attention
CALL HANDLER BENEFITS
- Minimizes overall physical call handler stress
- reduces voice fatigue - Increases employee job satisfaction
- reduces stressful and costly supervisory monitoring - Improves the work environment
- lowers ambient noise levels - Improves Accuracy
- 100% accuracy on call-branding using rule based greetings from CTI
- delivery of pre-recorded scripts for terms & conditions, regulatory phrases and compliance statements |
