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The patented PRS^®310 delivers a compilation of many old features and new state-of-the-art technology in this on-line voice message storage and retrieval system. The PRS^®310 offers a new product platform that will drop into existing operator positions while utilizing digital voice technology to record telephone operators' and attendants' voices for use in a real-time call handling environment. The system can be used by anyone whose job objectives requires answering calls frequently with the same repetitive phrases. The PRS^®310 reduces the monotony and associated stress of answering hundreds of calls a day. The operator gets a brief rest period between calls while the PRS^®310 works to expedite the overall call process, with a benefit of reducing the overall operator work time.

The PRS^® is an on-line digitized speech and retrieval system that is very compact and streamlined and easily attached to any workstation. The PRS^® was designed to alleviate stress on the Call Handler answering calls and at the same time promote courtesy to the calling customer.

The PRS^® product lines are compatible with most central office switch and Call Handling position systems. Memory cards are used in conjunction with the PRS^® 300 series systems, which enables a Call Handler to use stored prerecorded phrases. The recordings are retrieved from the computers central repository of voice files and placed in small personalized credit card sized memory devices that are kept by each Call Handler. The cards can be plugged into the cartridge way of any vacant PRS^® position. Recorded phrases are those found to be tedious, cumbersome or repetitive. The answering phrase can be announced automatically or manually as the call arrives at the Call Handler position. The Call Handler is on line at the same time the phrase is being delivered to the customer by the PRS^®. The concept is that the Call Handler strives to "match" their best voice during the remainder of the call, while the PRS^® reduces the monotony and associated stress of answering hundreds of calls a day. The Call Handler gets a brief rest period between calls while PRS^® works to expedite the overall call process. From the callers viewpoint, they are not aware of receiving a prerecorded voice. They are aware however, of the clear, consistent and pleasant greeting from the Call Handler. The Call Handler is always on line and has full access to the call and interacts throughout the remainder of the call as needed.

Additional benefits of PRS^® are early return on investment, revenue generation and 100% call branding. Customers for the PRS® are very diverse. In addition to the telephone companies, retail clothing and department store chains, taxi and limousine services, hotel reservations and health care providers, use the PRS^® to provide quality customer service. Using PRS^® improves the work place environment for call takers, and ensures exceptional service to the calling customer.

The highly successful PRS^® has been installed in over 40,000 work stations in the United States and International markets and is covered by Golden Voice Patents